RETURNS
If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date, with proof of purchase. Note that returns or exchanges are not accepted for special orders, items that have been installed or no longer in their original packaging and other items listed below. Other exclusions may apply. Contact us for details.
Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Lumenuriance reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.

SPECIAL ORDERS
Special order items are crafted just for you, down to the last detail. To ensure your pieces arrive as quickly as possible, we'll begin work as soon as we receive your order. Because of this, special orders cannot be canceled, altered or returned.
 
PERSONALIZED ITEMS
These items are special order and are non-cancellable, non-returnable, non-exchangeable and non-refundable.
 
CANCELLATIONS
For all orders that are canceled prior to items shipping, no delivery fee will be charged. For special order items, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will not be refunded.
Should you decide to cancel a return and keep the item after a refund was issued, we will charge you in the amount of the refund issued.
 
PRICING & INFORMATION DISCLAIMER
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our sourcebooks and online are in Euros and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.

Return Policy

Right of Withdrawal

In accordance with applicable consumer protection legislation, you have the right to return eligible products within 14 calendar days from the date of delivery, without having to provide a reason for your decision.

Return Conditions

To be eligible for a return, products must be unused, in their original condition and returned in their original packaging.

Please note that personalised products and furniture made to order (special orders) according to the customer’s specifications cannot be returned, except where the product is faulty, damaged or does not correspond to the confirmed order.

Return shipping costs are the customer’s responsibility.

How to Request a Return

To initiate a return, please contact us by email and provide your order details. You may also include the reason for the return to help us process your request more efficiently.

We will guide you through the return procedure and provide the necessary instructions.

Refunds

Once the returned product has been received and inspected, the refund will be processed within 14 days, using the same payment method used for the original purchase.

Any applicable refund will be issued in accordance with the conditions outlined above and current consumer protection legislation.